Support

Questions about your account, a certification track, billing, or something that looks wrong in your study plan? Reach out and we'll help.

Help center

Find an answer or send us a message

Answers about sign-in, billing, refunds and your data, and a contact form that comes straight to us.

Email support

support@candicerts.com

We typically reply within 1–2 business days.

Billing & subscriptions

Manage from your account

Open Account to update payment details or manage a subscription directly.

Common requests

Access or login issues: include the email you used to sign up.
Use “Report an issue” inside your learning area to report a technical problem, a question, or study material. We review Early Access feedback to improve CandiCerts.
Billing, cancellation, and refunds: see our Refund Policy.
Data export or account deletion requests: see our Privacy Policy.