Refund Policy

Who we are

CandiCerts is operated by Maher MHD Nabih Houri, an individual based in Doha, Qatar. There is no separate company. Payments, receipts and refunds are handled by Lemon Squeezy, as described below.

Monthly subscriptions

Each certification track is billed monthly and renews automatically until cancelled. Payments are taken by Lemon Squeezy, our merchant of record, so the charge and receipt on your statement come from Lemon Squeezy. You can cancel anytime from your account's billing controls; access continues until the end of the period you already paid for (unless that charge is refunded, see below), and you will not be charged again after that date. Until that date you can resume the subscription from the same billing controls. If your subscription ends, the founding price ends. Resuming before the paid period ends keeps it.

7-day refund promise

Not useful? Full refund if you ask within 7 days of your first payment for a certification track, no questions asked. One refund per track per account.

Email support@candicerts.com from the address on your account, or use the support contact on your Lemon Squeezy receipt, within 7 days of your first payment for a certification track. We will refund that first payment in full, no questions asked. Lemon Squeezy, as merchant of record, issues the refund.

The promise covers the first payment for each certification track only. One refund per track per account: if a track's first payment has already been refunded, a later subscription to that track is not covered. A later monthly renewal is not refundable under the promise; cancel before the renewal date if you do not want the next month.

When the first payment is refunded, access to that certification track ends and the subscription is cancelled so it does not renew. A refunded subscription cannot be resumed. A refund does not return a founding subscription: if you subscribe again later, you pay the current price shown at that checkout.

Renewals and later payments

Outside the promise (after the 7 days, for a track already refunded once on your account, and for every monthly renewal), payments already made are generally non-refundable, including partial months and unused time after a cancellation. If a billing error, duplicate charge, or a service outage materially prevented you from using a track you paid for, contact support; we review these requests individually and refund when appropriate.

How refunds are issued

Approved refunds are issued by Lemon Squeezy to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Requesting a refund

Contact support with the email address on your account and the certification track involved. See the support page for how to reach us.